AI Chatbots That Handle Support 24/7
Deploy a GPT-4o-powered chatbot across WhatsApp, Telegram, web, and more — that resolves 80% of support tickets without human involvement, qualifies leads in real time, and hands off to your team only when it truly matters.
Every Channel. Every Query. Handled.
Our chatbots aren't just FAQ responders. They're intelligent agents that qualify leads, resolve issues, and delight customers at scale.
Multi-Channel Deployment
One AI brain, every channel. We deploy your chatbot across WhatsApp Business, Telegram, Instagram DM, web chat widget, and SMS — with consistent brand voice and conversation history synced across all of them.
Deep NLP Understanding
Powered by GPT-4o, your chatbot understands natural language, typos, dialect variations, and contextual follow-up questions. It doesn't just match keywords — it genuinely understands intent.
Lead Qualification
Your bot asks the right discovery questions, scores leads in real time, and routes hot prospects directly to your sales team via CRM update, email alert, or WhatsApp notification — instantly.
Human Handoff
When a conversation needs a human touch, the bot hands off seamlessly — transferring the full chat history, customer context, and sentiment summary so your agent never has to ask the same question twice.
Conversation Memory
The bot remembers returning users — their past orders, preferences, open issues, and previous conversations. Personalisation isn't just nice to have; it's what turns support into delight.
Analytics Dashboard
A live dashboard showing resolution rate, deflection rate, handoff triggers, busiest hours, most common queries, and CSAT scores. Weekly email digests keep your team informed without logging in.
How We Work
From knowledge audit to fully deployed multi-channel bot — typically in under five weeks.
Knowledge Mapping
We audit your FAQs, support tickets, and product documentation to build a comprehensive knowledge base. Every scenario your bot needs to handle is mapped before any AI is configured.
Bot Design & Flows
We design conversation flows for every intent — greetings, FAQs, lead capture, escalation, and fallbacks. Tone of voice, brand language, and handoff triggers are agreed before building.
Build & Train
We build the RAG pipeline with your knowledge base, configure the LLM with your brand instructions, connect to your channels via APIs, and integrate with your CRM and helpdesk.
Test & Go Live
Two weeks of parallel testing where the bot runs alongside your human team. We review edge cases, refine responses, and only go fully live once deflection rate meets the agreed target.
Our Chatbot Stack
State-of-the-art language models connected to every major messaging platform.
Frequently Asked Questions
Everything you need to know before deploying your first AI chatbot.
What makes your chatbots better than a basic FAQ bot?
Our bots use GPT-4o with a RAG pipeline over your knowledge base, so they can answer novel questions by combining multiple knowledge sources — not just retrieve a pre-written answer. They understand context, handle multi-turn conversations, and learn which answers underperform.
Which channels do you support?
WhatsApp Business, Telegram, Instagram DM, Facebook Messenger, website widget (via iframe or JS embed), and SMS via Twilio. We can also connect to your existing helpdesk (Zendesk, Intercom, Freshdesk) as a channel.
How long does deployment take?
A standard multi-channel chatbot with FAQ handling, lead qualification, and human handoff takes 3–5 weeks from kick-off to go-live. This includes knowledge base preparation, bot configuration, API integrations, and the parallel testing period.
What languages does the bot support?
GPT-4o is fluent in Arabic, English, French, Spanish, and 95+ other languages. We can configure the bot to detect the user's language automatically and respond accordingly — particularly useful for Dubai and UAE markets.
Can the bot connect to our CRM or order management system?
Yes. We build tool-use functions that let the bot query your CRM, check order status, update records, create tickets, and trigger workflows — all in real time during the conversation, without human involvement.
Stop Answering the Same Questions a Hundred Times a Day.
Let us build a chatbot that handles 80% of your support volume, qualifies your leads, and works across every channel your customers already use — starting in under five weeks.
Ready to transform your business?
Get started with Mayratic today and unlock the power of AI-driven solutions for your team.
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